HomeWe are an official authorised Lutron technical service provider for the whole EMEA region, with international service. We administer warranties, diagnose and repair faults, reprogramme installations and update systems. We serve all Lutron customers, regardless of who sold the products or installed the system.
Request technical assistance
We are a technology integrator based in Madrid. An authorised Lutron dealer since 1996, we bring engineering, installation and software together in our own team, with Lutron-certified technicians. A single point of contact for your turnkey project.
View official resourceYou do not need to have purchased your equipment or installation from Global TV. We provide technical support, warranty administration and processing, repairs, reprogramming and updates for existing Lutron installations, both remotely and on site.
Support by telephone, email and remote access, alongside on-site visits. Diagnostics, fault repairs, troubleshooting, reprogramming of equipment and scenes, operational adjustments and help using the system.
Corrective maintenance for faults, errors and breakdowns: diagnostics, repairs and reprogramming. Preventive maintenance includes periodic inspections, system checks and software and firmware updates, with on-site service.
We administer and process official Lutron product warranties as an official authorised service provider, acting on behalf of the brand across EMEA and internationally. This service is available to all Lutron customers, regardless of who sold or installed their equipment.
All our engineers, programmers and installers hold Lutron's highest-level certifications and have completed all the brand's advanced training courses in Spain, the United Kingdom and the United States.
Global TV Premium Service offers worldwide coverage: our own labour is FREE for up to five years for the included after-sales cases and services.
For these covered interventions, the customer pays only for travel, accommodation and subsistence. Additional labour and excluded items benefit from substantial commercial discounts and highly competitive terms, reducing medium- and long-term acquisition and maintenance costs.
Free labour applies to our own work within the included services and contracted term, up to five years. Global TV Premium Service is separate from official Lutron product warranties; excluded items are quoted separately.
Lutron supportWe assess the existing system, cabling, loads and equipment to propose a viable upgrade. Not all generations are compatible with each other.
The manufacturer's warranty depends on the product, market and current terms. We handle the claim process. Global TV's separate Premium Service covers certain services using our own labour for up to 5 years under contract; it does not provide universal coverage for products, travel or additional work.
We will help you find the right Lutron solution.
Closed on national, regional and Madrid city public holidays, and on 24 and 31 December.
Madrid local time : --:--
Time CET / CEST : --:-- GMT +1 / 2
Time GMT : --:--